Telephone: 01425 462561
UK Stair Runners and Carpeting at Wholesale prices!
STAIR RUNNERS FAQ's
Questions regarding Payment, Delivery, and Servicing1. How long will it take till I receive my order?
Generally, we can make your goods and dispatch within 72 hours, stock allowing. You can email firstname.lastname@example.org to find out about the availability of our products.
2. Can I use the special offer stair runners to fit winding stairs?
Yes. All our plain runners with borders can be used to fit winding stairs. Instruction is provided as part of the service, when you decide to buy a runner.
3. Can I buy a piece of carpet for my landing to match my stair runner?
Yes. Just email the maximum length and width you require and we will email you back with a quotation from email@example.com
4. Can I get a sample of your products?
Yes, just let us know your address and the names of up to 4 samples, and we will mail them free of charge.
5. Can I track my order's shipment?
Yes. Normally, you can start tracking your runner after 72 hours. Just email firstname.lastname@example.org for the tracking details.
6. Is fitting available?
Yes, we offer fitting services in most of the South and home counties. Just email email@example.com to find out if we have a fitter in your area. We also offer free advice to all our clients who prefer to do the fitting themselves.
7. What happens if I'm not in when the delivery arrives?
Couriers are normally resourceful and will try asking your neighbor. If that fails, they put a card through your door. You can then either pick up from a local depot or arrange a new delivery at a time of your convenience.
Questions related to your Stair Runner/Stair Rod1. Why Use Stair Runners?
Stair runners add style to your house, and keep your staircases child-safe and elder-safe, since uncarpeted stairs tend to be very slippery.
2. What is Jute?
Jute is one of the softer natural flooring materials, made from the stems of the tropical herb Corchorus; a member of the Linden family, closely related to hemp.
3. What is Sisal?
Sisal is the hardest wearing of all the natural floorings. It is made from the leaves of the Agave Sisalana plant, a sub-tropical spiky plant related to the cactus.
4. What is Coir?
Coir is rustic, rugged and offers excellent wear at reasonable prices. It is made from the outer husk of the coconut.
5. How do I clean my Runner?
Jute runners and Sisal runners are best kept dry and should be cleaned using a dry rug cleaning powder. These powders can be purchased from any regular carpet store.
If any liquid is accidentally spilled on your runner, immediately blot it with a dry cloth or a terrycloth towel. Do NOT rub the liquid as it will ruin your carpet. Dry thoroughly with a hair dryer. If the liquid left a stain on your carpet, blot the carpet with mild soap and water, then dry it again with a cloth and hair dryer. Scrape any solids that spill on your carpet. You may also contact a professional carpet cleaner.
Of course, an ounce of prevention is worth a pound of cure. Keep your carpets well maintained, by frequently vacuuming or sweeping your runners. And try the Japanese habit of taking off your shoes before going inside your house.